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What type of information do we collect?

We receive, collect and store any information you enter on our website or provide to us in any other way.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. You are given the option to accept or refuse cookies on our website.

 

If you e-mail us, or go directly to our self-service platform, we will collect any information you provide such as your name/company name (for business clients), e-mail address, telephone number, postal address (for hard copy translations, if requested), language preference, currency for quoting, as well as any other information including the source documents themselves, for the purposes of offering you a seamless service.

 

Document Storage and Confidentiality

All documents submitted by e-mail will be securely stored on a password-protected computer, behind a firewall, securely backed-up and treated with complete confidentiality. Documents submitted to the self-service platform AcudocX are subject to the separate privacy and document security arrangements of that third party service.  

 

If a quote is issued but the project does not go ahead within a period of 60 days, your name and contact information will remain saved as a lead for future marketing purposes, although the documents themselves will be permanently deleted.  Current and completed translations and source documents are retained for statutory record-keeping purposes, as well as for building client-specific glossaries and translation memories to facilitate consistency between translations on the same topic or for a particular client over time. 

 

At busy times, during holidays, or if you are requesting language services in the other direction, (out of English), Anna will advise at quote stage if she may need to work with another NAATI Certified translator for the purposes of providing the services, and will request your prior permission to share your document with the other translator as necessary. Acceptance of such a quote is given as express/implied consent to proceed in such a way. Your personal information will be used for the specific reasons stated above only.   

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Payment Details

We never see or collect your payment details; all payments for language services are conducted either via bank transfer (initiated by you and handled by your bank) or there is a direct payment gateway option on all invoices via Paypal, to ensure the secure handling of credit card information, which we cannot see and will never ask for ourselves.

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How do we collect personal information?

When you e-mail us or conduct a transaction on our website, such as filling in our contact form, as part of the process, we collect any personal information you may give us, such as your name, address and email address, as well as the documents that you want to be translated.

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Why do we collect such information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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How do we store, use, share and disclose our website visitors' personal information?

Our website is hosted on the Wix.com platform. Wix.com which allows us to display our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers, behind a firewall.  Anonymised visitor data and stats are also captured via Google Analytics.  If you fill in the contact form on the website, or e-mail us directly, your contact information is saved to Google Contacts and Intuit Quickbooks (our bookkeeping software for quoting/invoicing). 

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How do we communicate with site visitors?

We may contact you for the purposes of reponding to enquiries, quoting, invoicing, delivering translations, asking questions about the source text, resolving a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, to communicate offers, as well as infrequent email newsletters/marketing, or as otherwise necessary to contact you to enforce our Terms and Conditions (sent with the quote), applicable national laws, and any other agreement that we may have with you. For these purposes we may contact you via email, telephone, text messages and postal mail.

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How do we use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. We use Wix's essential cookies as well as Google Analytics to see how our site visitors view this website. We have added a cookie banner to give all site-visitors the opportunity to accept or decline non-essential cookies. 

 

Wix uses cookies for important reasons, such as:

• To provide a great experience for visitors and customers.

• To monitor and analyse the performance, operation and effectiveness of Wix's platform.

• To ensure the Wix platform is secure and safe to use. 

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If you would like to find out more about cookies in general, All About Cookies is a good source of information. You can check which cookies are used by each business solution, third-party app or third-party integration using Chrome's built-in cookie view. While in incognito mode, visit this site and then click the Secure icon (the little padlock) next to the URL bar and select Cookies.

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Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Questions and GDPR compliance

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@annajenman.com.